Return Policy
Skincare Products
- Returns are allowed within 2 days of delivery.
- The item must be unopened, unused, and in its original sealed packaging.
- Products not meeting these requirements will not be eligible for a return.
Ultra Hub Products
- Returns are accepted within 2 days of delivery.
- The product must be unopened, unused, and in its original packaging.
- Items that do not meet these criteria will not qualify for a return.
Wellness Products
- Due to hygiene and safety concerns, wellness products are non-returnable and non-exchangeable.
Refund Policy
If your return request is accepted, the refund will be issued in the form of a voucher that can be used for future purchases on our website.
- Refunds will be processed within 10–15 business days after we receive the returned product.
- The refund voucher will be sent to the email address provided at the time of purchase.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products that are opened, used, or damaged due to misuse.
-
Wellness products, gift cards, and final sale items.
How to Request a Return
If you would like to request a return, follow these steps:
- Contact us via email at atique.ahmed2868@gmail.com or call us at (+92) 306 2255614.
- Provide your order details and the reason for the return.
- Once your return is approved, we will send you instructions on how to return the product.
Important Notes
- Racloverse reserves the right to reject returns that do not comply with our policy.
- Customers are responsible for the return shipping costs, unless the product was defective or incorrect.
- Please retain your purchase receipt as proof of transaction.
Thank you for shopping at Racloverse! We strive to deliver the best beauty and wellness products while ensuring a seamless shopping experience.